What are your general shipping policies?
ComfortUp ships to any location in the continental US. While we do not offer shipping directly to Hawaii, Alaska, and Canada, we are happy to ship to a freight forwarder of your choice on the west coast, or the northern border for you to arrange the details of getting your order to the final destination. Our freight LTL shipping currently does not include inside delivery.
Our “Free Shipping” promotion applies to residential or business curbside delivery only within the 48 contiguous states. Our current “Free Shipping” promotion is for orders over $399.
We process and ship orders Monday through Friday. Orders placed by 12pm EST Monday through Friday are normally shipped within 1 to 2 business days. Items ordered on weekends (Saturday or Sunday) or national holidays start to process and ship as early as the following business day. Shipping transit time begins once your order leaves our warehouse.
Transit time from our warehouse to your shipping address is dependent on your proximity to our warehouse.
Freight deliveries will be routed to your shipping address through a local hub in your area. A representative of the freight company will contact you in order to schedule the actual date and time to deliver the order to your shipping address.