Is there a fee to return an unused product?
Unused products with their original packaging can be returned within 30 days of delivery, but will be subject to a 15% restocking fee to cover testing, cleaning, repackaging and other expenses. Used products or products that have been installed are NOT eligible for return. Opened returns must be in salable condition with original materials and packaging.
The purchaser is responsible for the cost of returned shipping. All returns associated with our "Free Shipping" offer will have the original shipping fees that ComfortUp incurred in the process of shipping your order deducted from the refund. For all other orders not associated with our "Free Shipping" offer, original shipping charges are non-refundable.
An order that has shipped cannot be cancelled. If you refuse an order which has already been shipped, you will be responsible for both the outbound and return shipping costs. If your order is canceled before it is shipped, then a full refund will be processed.
We encourage you to test your product within 15 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don't worry.
In most cases, it's a simple issue that can be resolved over the phone. You are also welcome to contact the manufacturer's customer service departments. They have expert technicians standing by to help solve your issue. Please have your model number and serial number available for fastest service.
** Returning an item, after 30 days of delivery, is at the sole discretion of ComfortUp. To be considered, items must be in new, salable condition and may be subject to a restocking fee up to 35%.