How do I return an item?

In some instances, you may need some help with a return. No worries; the following information will help you process your return.

STARTING YOUR RETURN

To start your return with ComfortUp, contact our Customer Care Department directly at 855-887-0280 to speak with a Customer Care representative. You may also contact us at customercare@comfortup.com or via our contact form.

WHAT TO EXPECT

After ComfortUp Customer Care has processed your Return Merchandise Authorization (RMA), you will receive an email from our Customer Care Department containing your RMA number within 1-3 business days. We will specify the address to ship your product(s) back to and with instructions on how to properly package your return.

When the return is received at our warehouse, it is opened and inspected to make sure the proper products have been received and that everything is in resalable condition with no marks on the box. Due to the inspection process and shipping times, please allow 10 business days for your credit to be applied after your return is received.

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RETURNING MERCHANDISE

You may return any new and unused products within 30 days of delivery**. All returns must be in salable condition with original materials and packing.


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