Cancelling an order

If You Need To Cancel Your Order

Please ensure that the product you order is the right one for your needs, in order to avoid any costly errors associated with shipping or returning the wrong product. If you have any questions about selecting the proper equipment for your application, we encourage you to contact a local licensed HVAC/R contractor.


You may cancel your order prior to the shipment of your purchase. To cancel your order, please contact our Customer Care Department.

Note that there will be NO CHARGE if you cancel your order prior to shipping.

If your order has shipped but has not been delivered, you may request that a ComfortUp Customer Care representative contact the freight carrier in an effort to stop the delivery and bring the order back to a ComfortUp warehouse.

This option is very costly, due to the fact that there will be two charges imposed: (1) the outgoing shipping charges and (2) the inbound shipping charges.

You, the customer, are responsible for these charges; they will be deducted from your refund.

Once the order is cancelled, credit for the items may take as long as 30 business days to be refunded to your credit card.

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