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Canceling an Order

In order to avoid any costly errors associated with shipping or returning the wrong product, please ensure that the product you order is the right one for your needs. If you have any questions about selecting the proper equipment for your application, we encourage you to contact a local licensed HVAC/R contractor.


You may cancel your order prior to the shipment of your purchase. To cancel your order, please contact our Customer Care Department or call 855-337-0001.

*Note that there will be NO CHARGE if you cancel your order prior to shipping.

If your order has shipped but has not been delivered, you may request that a ComfortUp Customer Care representative contact the freight carrier in an effort to stop the delivery and bring the order back to a ComfortUp warehouse. 
Cancellations after your order has shipped can be very costly, due to the fact that there will be several charges imposed: (1) the outgoing shipping charges to you (2) the inbound shipping charges back to our warehouse and (3) you will also be subject to a 15% restocking fee.

If your order has shipped and has been delivered, you will be responsible for the fee's outlined above. *Items must be unused, in unopened boxes and we must be notified of cancellation within 30 days of delivery.

You, the customer, are responsible for these charges; they will be deducted from your refund.

Once the order is cancelled, credit for the items may take as long as 30 business days to be refunded to your credit card. Refund will not be issued until we confirmation of delivery and that all items are in good, resaleable condition. 
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