If you potentially have a warranty related issue, contact ComfortUp Customer Care and we will put you in touch with our Technical Support Team for the brand that you purchased.
Our Technical Support Team will troubleshoot your warranty issue and determine if a replacement part or system is required. ComfortUp Customer Care will then work with the Technical Support Team to get the part or system shipped to you as soon as possible.
In order to validate your warranty, the manufacturer will require that the system be installed by a licensed HVAC/R contractor. If you install the system by yourself or without a licensed HVAC/R contractor, your warranty may be invalidated by the manufacturer.
Please note: in general our Technical Support Team will request speaking to your licensed HVAC/R contractor before troubleshooting or recommending parts.