ComfortUp ships to most any location within the continental United States. Please note, shipments of our ductless mini-split systems OUTSIDE the 48 contiguous states may be arranged with a third party freight forwarding company (if available) for an additional fee. Please feel free to contact our customer care team for more information 855-337-0001.
Our LTL (Less than truckload) shipments currently do not include “inside” delivery. This means the shipment will not likely be delivered directly to your door but to the nearest curbside or the closest available location that the delivery vehicle (18 wheeler) can safely maneuver. It’s necessary that you communicate with the shipping company (prior to delivery) to identify a specific and mutually agreeable location.
Our “Free Shipping” promotion applies to residential or business curbside delivery only within the 48 contiguous states. Our current "Free Shipping" promotion is for orders over $399.
We process and ship orders Monday through Friday. Orders placed by12pm EST Monday through Friday are normally shipped within 1 to 2 business days. Items ordered on weekends (Saturday or Sunday) or national holidays start to process and ship as early as the following business day. Shipping transit time begins once your order leaves our warehouse.
Transit time from our warehouse to your shipping address is dependent on your proximity to our warehouse.
Freight deliveries will be routed to your shipping address through a local hub in your area. A representative of the freight company will contact you in order to schedule the actual date and time to deliver the order to your shipping address.
Typically, from the time your order is placed to the time you receive your shipment, it will be 10 days or less (within the 48 contiguous states). Any delay in shipment or transit will be communicated to you by ComfortUp Customer Care.Shipping transit times are not guaranteed and may vary depending on your delivery address.
We recommend that you not schedule your installation/replacement with your HVAC installer until you have received your shipment, in order to avoid any possible charges from your contractor associated with delays. ComfortUp is not utilizing its own delivery trucks; shipping delays by the third party freight or ground carriers may occur and are unfortunately out of our control.
INSPECT YOUR SHIPMENT
Once your order arrives, make certain to inspect each and every item on the pallet. Count the number of items (boxes) on the shipment. Make sure that your count matches the count printed on the delivery receipt before signing for your delivery.
Missing items or incorrect items that were noted on the delivery receipt must be reported within 24 hours of receiving your order by contacting ComfortUp Customer Care. We reserve the right to reject any claim for a missing item if not reported by the customer within the twenty-four hour period after delivery.
After counting the items in your shipment, remove wrapping or boxes and inspect each item of equipment thoroughly in the front of the driver. Check all of the equipment to make sure it is not dented or heavily scratched. Make sure to mark the delivery receipt "clear," "short," "wrap broken" or "damaged" (whichever is applicable) after inspecting your shipment thoroughly. Do not sign the delivery receipt until you have thoroughly inspected each item.
As a service to its customers, ComfortUp will hold shipments at our warehouse for up to 30 days. ComfortUp will then ship on a specified day determined by you. If your 30 days expire before we are notified to ship, our Customer Care team will contact you to arrange shipment or cancel your order.